Shipping policy

Shipping & Delivery

Thank you for shopping with Kranvas.

We are committed to delivering a smooth and enjoyable shopping experience. Please review our shipping and delivery information below.

Digital Products

Most products available on Kranvas are digital downloads.

Instant Delivery

Once your purchase is completed, you will receive immediate access to download your files.

You will also receive an order confirmation email containing links to access your purchased digital products.

Download Issues

If you experience any problems accessing or downloading your files, please contact us at:

Email: support@kranvas.com

We will respond as quickly as possible to help resolve the issue.

Physical Products

Certain products may be offered as printed or made-to-order physical items.

Processing Time

Orders are typically processed within 2–5 business days.

Processing times may vary depending on product type, order volume, and seasonal demand.

Shipping Time

Estimated delivery times:

United States: 5–10 business days
Canada: 7–14 business days
United Kingdom: 5–10 business days
Australia & New Zealand: 7–14 business days
Europe: 7–15 business days
Rest of World: 10–20 business days

Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs, when applicable, will be calculated and displayed at checkout before payment is completed.

Any free shipping promotions will be clearly indicated on product pages or during checkout.

Tracking Information

For physical products, tracking information will be provided once your order has been shipped.

Customers can use the provided tracking number to monitor delivery progress through the carrier's website.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order.

Kranvas is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

Include:

Your order number
A description of the issue
Photos of damaged items (if applicable)

We will work with the carrier and production partner to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us: