Refund policy

Last Updated: June 23, 2026

At Kranvas, we take pride in providing high-quality digital artwork and design resources. Please read our refund policy carefully before making a purchase.

Digital Products

Due to the digital nature of our products, all sales are final and non-refundable once the files have been downloaded or accessed.

This policy applies to all digital products available on Kranvas, including but not limited to:

Printable Wall Art
Digital Art Downloads
Seamless Patterns
Surface Design Files
Digital Design Bundles
Commercial License Add-ons
Any other downloadable digital content

Exceptions

We may offer a replacement, exchange, or refund under the following circumstances:

1. Corrupted or Defective Files

If a purchased file is damaged, corrupted, or cannot be opened, please contact us within 7 days of purchase. We will provide a replacement file or an alternative download link.

2. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us with your order details. Verified duplicate purchases may be eligible for a refund.

3. Incorrect Product Delivery

If you receive a file that differs from the product purchased, we will promptly provide the correct file.

Non-Refundable Situations

Refunds will not be issued for:

Change of mind
Accidental purchases
Lack of software compatibility
Failure to read the product description
Incorrect sizing selections
Printing quality issues caused by third-party printers
Delayed downloads due to internet connectivity issues
Purchases made during sales, promotions, or discount events

Printing Responsibility

Customers are responsible for ensuring that the selected artwork dimensions, file formats, and printing specifications meet their individual requirements before purchase.

Contact Us

If you experience any issues with your order, please contact us at support@kranvas.com. We aim to respond to all customer inquiries within 1–2 business days.